Privacy Policy

Last Updated: October 31, 2026

1. Introduction

Welcome to Blockora.

At Blockora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, or communicate with us.

Our website is available at:

https://novay.store/products/blockora

Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required for specific processing activities, we will request it separately.

2. Data Controller

The party responsible for determining how and why personal data is processed in connection with Blockora operates from Spain.

Trading Name: Blockora
Country: Spain
Contact Email: soporteney@gmail.com

For privacy-related questions or requests, please contact us using the email address above.

3. Information We Collect

We may collect the following categories of personal information when you interact with our store.

Personal and Contact Information

• Full name.

• Email address.

• Telephone number.

• Billing and shipping addresses.

Order and Transaction Information

• Products purchased.

• Order numbers and purchase history.

• Payment status and transaction details.

• Shipping and delivery information.

• Returns, refunds, and customer service requests.

Technical and Browsing Information

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and interactions with our website.

• Cookie identifiers and similar technical information.

Communications

When you contact us, we may collect the information you voluntarily provide, including messages, questions, complaints, and order-related requests.

We only collect and process personal information where there is an appropriate legal basis.

4. How We Use Your Information

We process personal information for the following purposes:

Order Fulfillment

To process purchases, confirm orders, arrange payments, coordinate shipping, and deliver products to customers.

Legal basis: Performance of a contract.

Customer Support

To respond to inquiries, resolve delivery problems, handle returns, and provide after-sales assistance.

Legal basis: Performance of a contract and, where appropriate, our legitimate interests in providing effective customer service.

Legal and Regulatory Compliance

To maintain records, fulfill applicable accounting and tax obligations, and respond to lawful requests.

Legal basis: Compliance with legal obligations.

Fraud Prevention and Website Security

To protect our store, customers, transactions, and systems against unauthorized activity and fraud.

Legal basis: Our legitimate interests in protecting our business and customers, or compliance with legal obligations where applicable.

Marketing Communications

To send promotional emails, offers, or product updates where you have consented or where another lawful basis specifically permits such communications.

Legal basis: Consent or another basis expressly permitted by applicable marketing laws.

You may unsubscribe from promotional communications at any time.

Analytics and Advertising

To understand website performance, measure advertising effectiveness, and improve the shopping experience, where such processing is permitted by applicable law.

Legal basis: Consent where required, or legitimate interests where legally appropriate.

5. Payment Information

Payments are processed through payment providers integrated with our Shopify store.

Depending on the payment method selected, payment providers may process information necessary to authorize and complete transactions.

Blockora does not need to receive or store full payment card details to process orders through these providers.

Payment providers may process personal information under their own privacy policies and applicable contractual arrangements.

We encourage customers to review the privacy information provided by their chosen payment provider.

6. Sharing Your Personal Information

We may share necessary personal information with trusted service providers to operate our business.

These may include:

• Shopify: To host and operate our online store.

• Payment processors: To process payments and refunds.

• Product suppliers: To prepare and fulfill customer orders.

• Shipping and logistics providers: To deliver purchases and provide tracking information.

• Customer support providers: To manage customer inquiries.

• Analytics and advertising providers: Where these services are enabled and legally permitted.

• Professional advisers and public authorities: Where necessary for legal compliance or the establishment, exercise, or defense of legal claims.

As Blockora operates using a dropshipping model, relevant order information, including recipient names, delivery addresses, and contact details where necessary, may be shared with fulfillment partners.

We require service providers acting on our behalf to handle personal information in accordance with applicable data protection requirements.

We do not sell customer contact lists as a standalone commercial product.

Certain advertising-related disclosures may nevertheless qualify as a sale, sharing, or targeted advertising under specific privacy laws. Where applicable, we will provide the required disclosures and opt-out mechanisms.

7. International Data Transfers

Blockora is operated from Spain and serves international customers.

Some service providers, fulfillment partners, or technology providers may process personal information outside the European Economic Area.

Where personal data protected by the GDPR is transferred internationally, we will use an applicable lawful transfer mechanism, such as an adequacy decision or appropriate safeguards, including Standard Contractual Clauses where required.

Customers may contact us to request information about the safeguards relevant to their personal data.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain essential shopping cart and checkout functionality.

• Support website security.

• Remember certain preferences.

• Analyze website traffic.

• Measure marketing and advertising performance.

• Deliver personalized advertising where permitted.

Non-essential cookies and tracking technologies will only be used with consent where required by law.

Where available, visitors can manage their preferences through our cookie consent banner or privacy preference controls.

You may also manage cookies through your browser settings.

Disabling essential cookies may affect website functionality.

Further details about specific cookies, providers, and retention periods should be provided through our Cookie Policy or cookie preference interface.

9. Marketing Communications

If you subscribe to marketing communications, we may contact you with information about products, promotions, and special offers.

You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our marketing emails or contacting:

soporteney@gmail.com

Unsubscribing from marketing does not prevent us from sending necessary transactional communications, including order confirmations, shipping notifications, and customer service responses.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods depend on the category of information and the purpose for which it is processed.

For example:

• Order and transaction records may be retained to satisfy accounting, tax, and legal obligations.

• Customer service correspondence may be retained while necessary to resolve inquiries or disputes.

• Marketing information is retained until consent is withdrawn or another applicable retention limit is reached.

• Technical and analytics data is retained according to the relevant purpose, legal requirements, and configured retention settings.

When personal information is no longer necessary, we will delete or anonymize it where appropriate, unless continued retention is legally required.

11. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests.

• Request portability of eligible personal data.

• Withdraw consent where processing is based on consent.

• Object to or opt out of certain direct marketing activities.

• Exercise rights relating to qualifying automated decision-making.

To exercise your rights, contact:

soporteney@gmail.com

We may request reasonable information to verify your identity before processing a request.

We will respond within the deadlines required by applicable law.

For requests covered by the GDPR, we will generally respond within one month, subject to legally permitted extensions.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Website: https://www.aepd.es

12. United States Privacy Rights

Residents of certain US states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

• Accessing personal information.

• Correcting inaccurate information.

• Requesting deletion.

• Obtaining a portable copy of certain information.

• Opting out of qualifying sales, sharing, or targeted advertising.

• Appealing certain privacy request decisions.

Where required, Blockora will provide appropriate mechanisms to exercise these rights, including advertising-related opt-outs.

We will not unlawfully discriminate against customers for exercising their privacy rights.

13. Children's Privacy

Blockora sells magnetic building blocks and other products that may be intended for children.

However, our online store and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children in violation of applicable laws.

Parents or legal guardians should supervise children's online activities and purchases.

If you believe a child has provided personal information to us without appropriate authorization, please contact:

soporteney@gmail.com

We will review the request and take appropriate action under applicable law.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

Our store uses Shopify's e-commerce infrastructure and associated security features.

However, no internet transmission or electronic storage system can guarantee absolute security.

If a personal data breach occurs, we will assess and fulfill any applicable notification obligations.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These third parties may have independent privacy policies and data handling practices.

Blockora is not responsible for the privacy practices of websites that we do not control.

We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, legal requirements, or data processing activities.

Any updated version will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to data processing practices.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

Blockora
Website: https://novay.store/products/blockora
Email: soporteney@gmail.com
Country: Spain

We will review your request and respond in accordance with applicable data protection laws.