Shipping Policy

Last Updated: October 31, 2026

At Blockora, we are committed to providing a reliable, transparent, and convenient shipping experience for all our customers.

Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

We aim to process and prepare all orders within 24 hours of purchase.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Please ensure that your shipping information is accurate and complete before placing your order.

2. Estimated Delivery Times

Our estimated delivery timeframe is:

8–15 business days

Business days exclude weekends and public holidays.

Delivery times may vary depending on your location, local carrier operations, customs procedures, and other circumstances affecting transportation.

Please note that estimated delivery times are not guaranteed delivery dates unless expressly confirmed otherwise.

These estimates do not affect your statutory rights concerning delivery delays.

3. International Shipping

Blockora offers international shipping to supported destinations worldwide.

Shipping availability is confirmed during checkout.

International deliveries may be subject to customs inspections, local import regulations, and additional processing by customs authorities.

We work with fulfillment and logistics partners to deliver orders as efficiently as possible.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

The total shipping cost may vary depending on the destination, order details, and any available promotional offers.

Customers will be informed of applicable shipping charges before confirming their purchase.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

Tracking updates may take some time to appear after the shipping carrier receives the package.

If you experience difficulties tracking your order, please contact our customer support team:

soporteney@gmail.com

We will assist you in checking the status of your shipment.

6. Shipping Delays

Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to:

• High shipping volumes.

• Customs inspections.

• Carrier disruptions.

• Public holidays.

• Severe weather conditions.

• Transportation or logistical difficulties.

• Unexpected circumstances beyond our reasonable control.

If your order is delayed, please contact us so we can investigate and provide available information.

Where applicable law requires delivery within a specific period or provides remedies for delayed delivery, those rights will be respected.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Please verify your:

• Full name.

• Street address and building number.

• Apartment or unit number, if applicable.

• Postal or ZIP code.

• City and country.

• Contact telephone number, where necessary for delivery.

If you notice an error in your shipping information, please contact us as soon as possible at soporteney@gmail.com.

We will make reasonable efforts to update your information before dispatch.

Once an order has been shipped, changes to the delivery address may not be possible.

Any additional charges resulting directly from incorrect information provided by the customer will be assessed in accordance with applicable law.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the shipping carrier may arrange another delivery attempt or provide instructions for collecting the package from a designated location.

Customers should follow any instructions provided by the carrier.

If you experience difficulties receiving your order, please contact us so we can assist.

Any redelivery arrangements or associated costs will be handled in accordance with applicable law and the circumstances of the delivery.

9. Lost or Missing Packages

If your tracking information indicates that your package may be lost, or if your order has not arrived, please contact us.

Email: soporteney@gmail.com

Please include your order number and any relevant tracking details.

We will investigate the shipment with our logistics partners.

If a package is confirmed lost or cannot be delivered, we will provide the remedy required by applicable consumer protection law, which may include a replacement or refund.

Blockora remains responsible for delivery until the risk of loss passes to the customer in accordance with applicable law.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us resolve the issue, you may provide:

• Your order number.

• A description of the damage.

• Photographs of the product and packaging, where available.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Customers will not be charged for remedies that must legally be provided free of charge.

11. Customs Duties and Import Taxes

International orders may be subject to import duties, customs fees, or local taxes depending on the destination country.

Any charges that are not included in the purchase price, and the party responsible for paying them, will be disclosed before purchase where required by applicable law.

Customs clearance procedures may affect delivery times.

Customers are encouraged to review applicable import requirements in their destination country.

12. Multiple Shipments

In certain circumstances, items from the same order may be shipped separately due to fulfillment or logistical requirements.

If an order is divided into multiple shipments, customers may receive separate tracking information.

Any additional shipping charges will only apply where properly disclosed and agreed upon before purchase.

13. Order Cancellations

Customers may request cancellation before their order enters processing.

As we generally begin processing orders within 24 hours, we recommend contacting us immediately if you wish to cancel.

Cancellation requests should be sent to:

soporteney@gmail.com

Once an order has entered processing or has been dispatched, we may be unable to stop the shipment.

This does not affect any statutory withdrawal or cancellation rights available to the customer.

14. Returns and Refunds

Blockora offers a 90-day voluntary return policy for eligible products.

For change-of-mind returns under this voluntary policy, customers are generally responsible for return shipping costs.

Where products are defective, incorrect, or otherwise fail to conform to the contract, applicable consumer protection laws determine the available remedies and associated costs.

For further details, please refer to our Refund & Return Policy.

15. Customer Support

If you have any questions about shipping, tracking, delivery delays, or your order, please contact our customer support team.

Store: Blockora
Website: https://novay.store/products/blockora
Email: soporteney@gmail.com
Country: Spain

We will make reasonable efforts to assist you with your inquiry.

16. Changes to This Shipping Policy

Blockora reserves the right to update this Shipping Policy to reflect changes in shipping operations, logistics providers, or applicable legal requirements.

Any updates will be published on our website.

Changes will not retroactively reduce customers' contractual or statutory rights relating to orders already placed.