Refund & Return Policy

Last Updated: October 31, 2026

At Blockora, customer satisfaction is important to us. We want you to shop with confidence, which is why we offer a 90-day return policy on eligible purchases.

Please review the following terms to understand how returns, refunds, exchanges, and cancellations are handled.

1. 90-Day Return Policy

You may request a return within 90 calendar days of receiving your order.

To qualify for a return under our voluntary 90-day policy, your item must:

• Be in its original condition, unused, and undamaged.

• Include all original components, magnetic blocks, accessories, and instructions.

• Be returned in its original packaging where reasonably possible.

• Include proof of purchase or an order confirmation.

Items showing excessive wear, missing components, or damage caused by misuse may not qualify for a return under this voluntary policy.

These conditions do not limit your statutory consumer rights, including your legal right of withdrawal and rights concerning defective or non-conforming products.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: soporteney@gmail.com

Please include:

• Your order number.

• The email address used when placing your order.

• The product you wish to return.

• The reason for your return, if applicable.

Our customer support team will review your request and provide return instructions, including the appropriate return address.

Please do not send products back without contacting us first, as the correct return location must be confirmed. This does not prevent you from exercising any statutory right of withdrawal by sending us a clear statement of your decision within the applicable deadline.

3. Return Shipping Costs

For voluntary returns due to a change of mind, personal preference, or an unwanted purchase, the customer is responsible for the direct return shipping costs, unless otherwise required by applicable law.

We recommend using a tracked shipping service, as customers are responsible for arranging the return shipment under our voluntary return policy.

If your item arrives damaged, defective, incorrect, or otherwise fails to conform to the contract, Blockora will cover the necessary return shipping costs where required by applicable consumer protection laws.

4. Refund Processing

Once your return has been received and assessed, we will notify you of the refund status.

For approved voluntary returns, we aim to process refunds within 7 business days.

Refunds will normally be issued to the original payment method used at checkout, unless another method is expressly agreed upon where legally permitted.

Please note that your bank or payment provider may require additional time to display the refunded amount.

Where statutory refund deadlines apply, including the legal right of withdrawal, we will comply with those deadlines regardless of our internal processing timeframe.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible at:

soporteney@gmail.com

To help us assess the issue, you may provide your order number, a description of the problem, and photographs where available.

Depending on the circumstances and applicable law, you may be entitled to a free repair, replacement, price reduction, or refund.

We will not charge customers for the necessary costs of remedies that must be provided free of charge under applicable consumer protection laws.

Your statutory rights remain valid regardless of the 90-day voluntary return period.

6. Order Cancellations

Orders may be cancelled before they have entered processing.

We generally begin preparing orders within 24 hours of purchase. Therefore, customers are encouraged to contact us as soon as possible if they wish to request a cancellation.

To request a cancellation, email soporteney@gmail.com with your order number.

If your order has already entered processing or has been dispatched, we may be unable to stop shipment.

However, this does not affect any applicable statutory cancellation or withdrawal rights.

7. Non-Returnable Items Under Our Voluntary Policy

The following items may be excluded from our voluntary 90-day return policy:

• Products damaged through improper use or accidental damage after delivery.

• Products with missing pieces or accessories, unless they were delivered incomplete.

• Products showing significant wear or alterations.

• Products returned outside the 90-day return window.

These exclusions do not apply where they would conflict with mandatory consumer rights, including rights relating to defective products or statutory withdrawal.

8. European Union and EEA Consumer Rights

Customers covered by EU or EEA consumer protection laws generally have a statutory right to withdraw from an eligible online purchase within 14 calendar days of receiving the goods, without providing a reason.

To exercise this right, you must inform us of your decision through a clear statement, such as an email to soporteney@gmail.com, before the withdrawal period expires.

You must then return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.

For a valid statutory withdrawal, we will refund the payments received, including the cost of the least expensive standard delivery option offered, where applicable.

We will issue the refund without undue delay and within 14 days of being informed of your withdrawal. We may withhold reimbursement until we have received the goods or you have provided evidence of returning them, whichever occurs first, as permitted by law.

Customers are responsible for direct return shipping costs for change-of-mind withdrawals, provided they were properly informed of these costs before purchase.

Any deduction for diminished value will only be made where legally permitted.

The voluntary 90-day return policy is offered in addition to, and does not replace, these statutory rights.

9. Legal Product Guarantees

Blockora respects all mandatory consumer guarantees applicable to purchases made through our store.

For consumers covered by Spanish consumer law, new products generally benefit from a three-year legal guarantee against a lack of conformity existing at delivery and becoming apparent during the statutory period.

Where applicable, customers may be entitled to free repair or replacement, or other legal remedies such as a price reduction or termination of the contract.

Our voluntary 90-day return period does not restrict these rights.

Customers in other jurisdictions retain any mandatory consumer rights applicable to their purchases.

10. International Returns

We serve customers in multiple countries.

Return shipping times, costs, and procedures may vary depending on the customer's location.

Customers requesting voluntary returns should contact us before shipping an item so that we can provide the correct return instructions.

Any customs duties, taxes, or other charges relating to a return will be handled in accordance with applicable law and the circumstances of the return.

We will not impose costs on customers that we are legally required to bear.

11. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate its status.

Where an order is confirmed lost, cannot be delivered, or otherwise gives rise to a legal right to terminate the purchase, we will provide the remedy required by applicable consumer law, which may include a replacement or refund.

Estimated delivery times do not limit your statutory rights regarding delayed or undelivered goods.

12. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Store: Blockora
Website: https://novay.store/products/blockora
Email: soporteney@gmail.com

Our customer support team will assist you with your request.

Blockora reserves the right to update this policy in accordance with applicable law. Any changes will not retroactively reduce consumers' rights arising from purchases already made.