Terms of Service

Last Updated: October 31, 2026

1. Overview

Welcome to Blockora.

These Terms of Service govern your access to and use of our website, products, and services.

Throughout these Terms, the terms "we," "us," and "our" refer to Blockora.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory consumer protection rights applicable to you.

Please read these Terms carefully before using our website.

2. General Conditions

By using our website and purchasing our products, you confirm that you are at least the age of majority in your jurisdiction or are acting with the necessary authorization of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems.

• Distribute malicious software or harmful code.

• Interfere with the security or functionality of our website.

• Reproduce or exploit our website content without appropriate authorization.

We reserve the right to restrict access to our services in response to unlawful activity or material violations of these Terms, subject to applicable law.

3. Products and Descriptions

Blockora offers physical products, including magnetic building blocks and educational toys.

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information are accurate and up to date.

However, minor differences in appearance, packaging, or color may occur due to manufacturing variations or display settings.

Any such differences do not affect your statutory rights where products fail to conform to their descriptions or contractual requirements.

Product availability may change without prior notice.

We reserve the right to discontinue products or modify product listings, provided that these changes do not affect orders already accepted without the customer's agreement.

4. Product Safety and Age Recommendations

Some Blockora products contain magnetic components and are intended for use within the age ranges specified in their product descriptions and safety instructions.

Customers should review all applicable age recommendations, warnings, and instructions before allowing children to use the products.

Adult supervision is recommended where appropriate for the product and the child's age.

Magnetic components must not be swallowed. Swallowed magnets can cause serious internal injuries and require immediate medical attention.

Products should not be used if magnetic components become loose, damaged, or exposed.

Customers should discontinue use of any damaged product and contact us for assistance.

Nothing in this section excludes or limits our legal obligations concerning product safety or consumer rights.

5. Pricing and Payment

All product prices are displayed on our website in the currency indicated at checkout.

Applicable taxes, shipping charges, and any additional fees will be disclosed before the customer completes the purchase, as required by law.

We reserve the right to update prices at any time.

Price changes will not affect orders already accepted, except where permitted by applicable law and agreed with the customer.

Payments must be completed using the payment methods available at checkout.

Orders may be subject to payment authorization and fraud prevention checks.

If a payment cannot be authorized, we may be unable to accept or fulfill the order.

6. Orders and Order Acceptance

When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

After placing an order, you may receive an automated confirmation email.

An automated acknowledgment of receipt does not necessarily mean that the order has been accepted.

A purchase contract is formed when we expressly accept the order or otherwise confirm acceptance in accordance with the information provided during checkout.

We may decline an order for legitimate reasons, including product unavailability, suspected fraud, or payment failure, subject to applicable law.

If payment has already been collected for an order we cannot fulfill, we will provide the appropriate refund without undue delay.

7. Order Processing and Shipping

We aim to prepare orders within 24 hours of purchase.

Our estimated delivery timeframe is 8–15 business days, excluding weekends and public holidays.

Delivery estimates may vary depending on the destination, customs procedures, carrier operations, and other circumstances beyond our reasonable control.

We will provide shipping or tracking information when available.

Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.

If delivery is delayed, customers retain their rights under applicable consumer protection laws.

Where the law requires delivery within a specified period or provides remedies for late delivery, those requirements will apply.

8. International Shipping

Blockora serves customers in multiple countries.

International orders may be subject to customs inspections, import duties, or local taxes.

Any applicable additional charges and the party responsible for paying them will be disclosed before purchase where required by law.

Customers are responsible for providing accurate delivery information.

If a delivery issue occurs, please contact us so that we can assist with the shipping investigation.

We will not exclude or restrict our legal responsibilities for delivery, loss, or non-conforming goods.

9. Order Cancellations

Customers may request an order cancellation before the order enters processing.

As orders are generally prepared within 24 hours, we recommend contacting us as soon as possible.

Cancellation requests should be sent to:

soporteney@gmail.com

Please include your order number.

If an order has already entered processing or has been dispatched, we may be unable to stop the shipment.

However, this cancellation procedure does not restrict any statutory withdrawal or cancellation rights that may apply to your purchase.

10. Returns and Refunds

Blockora offers a 90-day voluntary return policy for eligible purchases.

Customers may request a return within 90 calendar days of receiving their order.

For voluntary change-of-mind returns, products should generally be unused, undamaged, and returned with their original components and accessories.

For eligible voluntary returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Once an eligible voluntary return has been received and assessed, we aim to process approved refunds within 7 business days.

Refunds will normally be issued to the original payment method.

Statutory withdrawal rights, refund deadlines, and remedies for defective or non-conforming products always take precedence over any conflicting voluntary return conditions.

For additional information, please refer to our Refund & Return Policy.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact:

soporteney@gmail.com

Include your order number and a description of the issue. Photographs may help us assess the problem.

Depending on applicable law, you may be entitled to repair, replacement, a price reduction, or a refund.

Where the law requires a remedy to be provided free of charge, we will cover the necessary costs.

Nothing in these Terms limits mandatory legal guarantees or other consumer rights.

12. Intellectual Property

All original content on our website, including text, branding, graphics, logos, and other materials owned by Blockora, is protected by applicable intellectual property laws.

Third-party materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected content without the necessary authorization.

You may use our website and its content for lawful personal shopping purposes.

13. Third-Party Services

Our website may integrate third-party services, including payment processors, shipping providers, and other technology platforms.

These services may be subject to their own terms and privacy policies.

Blockora is not responsible for the independent operation of third-party websites that we do not control.

However, the use of third-party providers does not eliminate our legal obligations to customers concerning purchases made from our store.

14. Accuracy of Information

We make reasonable efforts to maintain accurate and current information on our website.

Occasionally, product listings or website content may contain typographical errors, inaccuracies, or omissions.

We may correct such errors and update information where legally permitted.

Any correction affecting an existing purchase will be handled in accordance with applicable contract and consumer protection laws.

15. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations.

• Infringe intellectual property rights.

• Submit fraudulent orders or payment information.

• Transmit viruses or malicious code.

• Collect personal information unlawfully.

• Interfere with website security.

• Engage in abusive or deceptive activities.

• Attempt unauthorized access to customer accounts or systems.

We may take appropriate action against prohibited activities, including restricting website access where legally permitted.

16. Disclaimer of Warranties

We aim to provide a reliable and secure online shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary unavailability.

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded.

Products are supplied with all mandatory legal guarantees applicable to the purchase.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Blockora will not be responsible for losses that are not reasonably foreseeable or are not caused by our breach of contract or legal obligations.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where such liability cannot legally be excluded.

• Fraud or fraudulent misrepresentation.

• Defective products where mandatory product liability rules apply.

• Breach of mandatory consumer rights.

• Any other liability that cannot legally be excluded or restricted.

These Terms do not remove any statutory remedies available to consumers.

18. Privacy and Personal Data

Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

We may collect and process information necessary to fulfill orders, provide customer support, prevent fraud, and operate our website.

For more information, please review our Privacy Policy.

Privacy-related requests may be sent to:

soporteney@gmail.com

19. Changes to Our Services

We may modify, update, or discontinue website features, product offerings, or services.

Any changes will be implemented in accordance with applicable law.

Changes to our services will not retroactively remove contractual or statutory rights arising from previously accepted orders.

20. Governing Law and Consumer Rights

These Terms are governed by the laws of Spain, without prejudice to mandatory consumer protection rules applicable in the customer's country of habitual residence.

If you are a consumer residing in another jurisdiction, you retain any mandatory legal protections that apply to your purchase.

Nothing in these Terms requires consumers to waive mandatory rights or prevents them from bringing proceedings before a court that has jurisdiction under applicable law.

21. Dispute Resolution

If you have a complaint or dispute relating to an order, we encourage you to contact us first.

Email: soporteney@gmail.com

We will make reasonable efforts to review and resolve complaints fairly.

If a dispute cannot be resolved directly, customers may pursue the remedies available under applicable consumer protection and dispute resolution laws.

Nothing in these Terms restricts access to competent courts or mandatory consumer dispute resolution mechanisms.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or disregarded to the extent required by applicable law.

The remaining provisions will continue to apply insofar as they remain legally valid and enforceable.

23. Entire Agreement

These Terms of Service, together with the policies expressly incorporated into the purchase agreement and the information provided during checkout, form part of the agreement between the customer and Blockora.

Nothing in this section excludes legally binding product descriptions, pre-contractual information, or mandatory consumer rights.

24. Updates to These Terms

We may revise these Terms of Service from time to time to reflect legal, operational, or business changes.

Updated Terms will be published on our website with a revised effective date.

Changes will not retroactively modify existing purchase agreements without a valid legal basis.

25. Contact Information

For questions regarding these Terms of Service, orders, shipping, cancellations, returns, or other inquiries, please contact:

Store Name: Blockora
Website: https://novay.store/products/blockora
Email: soporteney@gmail.com
Country: Spain

Our customer support team will assist you with your inquiry.